Shipping policy

Shipping Policy

At Cozette Living, we strive to deliver your orders safely and as quickly as possible. Please read our shipping policy below for complete information.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, festive seasons, or high order volumes, processing times may be slightly longer.

Shipping Timeline

Metro Cities: Estimated delivery within 3–5 business days after dispatch.
Other Locations: Estimated delivery within 5–8 business days after dispatch.
Delivery timelines may vary depending on your location, courier partner availability, weather conditions, or unforeseen circumstances.

Shipping Charges

Free shipping is available on eligible orders as displayed at checkout.
If applicable, shipping charges will be calculated and shown during checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS containing your tracking details. You can use the tracking link to monitor your shipment's progress.

Delivery

Please ensure that the shipping address and contact details provided at checkout are accurate. Cozette Living is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If a delivery attempt is unsuccessful due to the recipient's unavailability, the courier partner may attempt redelivery according to their policy.

Delayed Shipments

While we work with trusted courier partners to ensure timely deliveries, delays may occasionally occur due to weather conditions, natural disasters, public holidays, strikes, or other events beyond our control. We appreciate your patience in such situations.

Damaged or Missing Items

If your order arrives damaged, defective, or if any item is missing, please contact us within 48 hours of delivery with your order number and clear photographs of the package and product. We will investigate the issue and provide an appropriate resolution.

Undeliverable or Returned Orders

If an order is returned to us due to an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.